Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Client satisfaction is absolutely central to our continued growth and success, and our Corporate Coverage division drives and protects this essential business function within Standard Bank. As a motivated and talented Client Coverage Manager. We want you to work closely with our key clients, helping them to optimise financial performance through the full range of standard bank services and products
Job Title: Business Risk & Control Officer
Job ID: 12611
Location: Nigeria
Division Proposition
The Operations division of Standard Bank is at the very centre of all the bank’s procedures, enabling and optimising our Corporate and Investment Banking activities. We develop prototype concepts into robust, reliable solutions, constantly evolving our existing product range to help the bank maintain a competitive lead with our global clients. We are also in demand as internal consultants to the business, helping to manage the Bank’s assets through effective risk management and control systems. As part of this role we now seek an experienced Business Risk & Control professional, who will help guide our work to fulfill our ambitious growth strategy
Position Description
This is an internal supervisory function which will drive the framework, oversight and monitoring of the control environment across all Group Enabling Functions (GEF). It will work in partnership with the Head Office (HO) departments to mitigate risk in transactions and the underlying processes.
The focus will be to mitigate operational risk through a number of control and monitoring processes. Important stakeholders in the bank include: Operations Risk, IT, Business Management, Internal Audit, External Audit, Compliance, Legal, Reconciliation etc. The role holder will need to develop these relationships in order to maintain / establish efficient and robust operating models both in and outside of GEF.
Key Responsibilities/Accountabilities
- Review and improve operational controls in processes and procedures.
- Analyze key lessons learnt in audit and feedback this to affect control Ops culture.
- Establish and maintain the Mission Critical Processes (MCP), sub-processes and underlying controls needed to effectively manage control across the bank.
- Work with the GEF staff to align the controls for the bank with those in the HO business lines – accepting differences where these are supported by a strong underlying business requirement.
- Ensure that key controls and all important qualitative/quantitative assessments of the control profile for the bank are properly represented in the MI & Dashboard reporting prepared for Business Risk & Control. Embrace technology and innovation in operational controls.
- Implementation of correctly calibrated Key Control Indicators (KCIs) to facilitate timely reports including, losses and incidents and early warning signals.
- Own the timely closure of findings raised by Internal and External Audit across GEF.
- Work in partnership with all stakeholders to ensure that potential risks and controls are adequately identified and measured appropriately via the KRI, KCI & RCSA processes.
- Be committed to championing best practice, and positively supporting business and cultural changes within the bank.
- Improve functionality of the control processes by playing a full end to end role (identification, testing and implementation of initiatives).
- Influencing process change across GEF to maintain risk levels whilst seeking process efficiencies.
- Maintain a culture within the bank that emphasizes and demonstrates the importance of internal control to all staff.
- Ensure that all routine controls relating to new business are applied effectively, with particular emphasis on routine compliance.
- Ensure effective compliance with agreed limits of authority and levels of access to systems and information.
- Review of past audit and regulatory reports to identify exceptions raised and monitor remedial action/ compliance and ensure adequate controls to repeat findings
- Liaise with Recons department for routine reports and follow up with affected GEF departments on outstanding aging items
- Keep track of sensitive processes to ensure compliance with regulatory directives across GEF
- Online review of GEF suspense accounts to ensure that all entries are processed promptly
- Liaise with branch control team on branch related issues that impact service in GEF
- Review of expenses for GEF
- Business risk event reporting.
- Identifies and assesses the risks facing both systems and business processes thereby providing effective loss and risk management and so minimising the operational risks.
- Liaises with business stakeholders in ensuring that regulatory, group policy standards and minimum operating procedures are observed to minimise the Bank’s exposure to risk.
- Prompt Rendition of control activity report.
People management
- Good internal and external communication skills with all stakeholders resulting in exceptional customer service being delivered to both internal and external customers.
- Visibly assist the key stakeholders in achieving targets and standards of performance by providing consistent encouragement and guidance.
- Good communication skills with colleagues resulting in good customer service.
- Optimize and streamline existing systems, processes and controls for cost-effective service delivery.
- Self Development
- Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself.
- Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications
Required Skills and Qualifications
- Must possess a minimum of 1st Degree and professional qualifications in accountancy and audit (i.e. ACA, ACCA, CISA, ICIA)
- Should have proven experience in developing an effective Operations Control function, and should ideally have a minimum of 3 to 5 years’ experience of having worked in a Control or Risk function.
- Able to demonstrate experience of having managed medium sized teams and of having held team leader positions.
- Will be expected to have detailed product knowledge in a number of different offerings supported by a deep understanding of the processes that support the transaction lifecycle.
- Will have a good awareness and appreciation of industry standards in respect of operational control and experience of having practically aligned control processes to these standards.
- Will have been exposure to regulators, internal and external audit functions and a good understanding of the regulation that directs operational processes.
Required Competencies
- Decision making
- Immediate escalation of all high impact incidents/faults
- Prioritize systems processes and execute accordingly
Personal competencies
- Good communication skills (verbal and written), ability to communicate clearly when interpreting and explaining information relating to ops control.
- Ability to work independently and a good team member.
- Proactive, self-starter. Strong analytical skills coupled with the ability to think logically.
- Experience in managing a diverse range of people and activities are essential.
- Good presentation and negotiation skills.
- Ability to convey factual information clearly.
- Ability to question, probe and clarify information in a diplomatic manner.
- People management skills, including teambuilding, motivation, team goal planning and the ability to use team expertise to full advantage.
- Socially confident, quick to establish rapport, able to maintain good relations even when communicating disagreeable information to customers.
- Ability to reinforce standards and objectives.
- Ability to adapt readily to changes in systems and procedures, and encourage others to do the same.
- Logical thinker – has a clear, focused and methodical approach to work.
- Results-orientated, strongly motivated to achieve, adheres to deadlines.
- Customer service-orientated.
- Team player – approachable, receptive to ideas/feedback from others.
- Assertive – able to handle conflict, stand by principles and put forward ideas despite opposition.
- Tough-minded, rarely upset by criticism, able to retain optimism despite setbacks.
- Self-motivated, energetic, Integrity and honesty.
The Incumbent is required to Align their Behavior to the following Customer Commitment Drivers:
- Simplified banking
- Banking that is simple to use and simple to understand, or a simple account for all my needs
- Competence
- Competent and reliable staff that are honest and trustworthy.
- High customer regard
- Unconditional positive regard for customers – a sincere appreciation and recognition of who a customer already is and the life he/she chooses to live. It gives the customer a sense of pride, worthiness and dignity.
- Promptness
- Prompt service performed right the first time and prompt query/complaint resolution.
- Bank leadership
- Banking that is technologically advanced, innovative in introducing new ideas, and is modern and progressive.
- We are an equal opportunities employer and are totally opposed to discrimination in any form. It is our policy to provide equal employment opportunities for all employees regardless of race, sex, colour, nationality, national or ethnic origin, sexual orientation, marital / partnership status, religion, age or disability.
Application Closing Date
6th May, 2014
How to Apply
Interested candidates should
Click Here To Apply