Service Manager at a Leading Multinational Company

We are a leading Multi-national Company with interest in Telecommunications, Real Estate, Oil and Gas among others. We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The cities will bring the latest and greatest of ICT innovations that power the digital world to our customers. The centres are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services while showcasing the possibilities of what the future brings in the world of information and communications.

We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position below:

Job Title: Service Manager

Ref: SM
Location: Nigeria

Responsibilities

• Responsibleforthe regional E-2-E (End - to - End) customer experience.
• Dashboard reporting to the business and stakeholders.
• Should be able to design and manage customer interaction to meet or exceed customer expectations.
• Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships
• Focus on reducing Customer Churn
• Inspire Customer Advocacy and increase Revenue.
• Support and basic knowledge to fix all technical issues at the experience center site which covers computers/Desktops, Laptops, Ruggedized tablets.
• Should able to manage & troubleshoots for Audio Visual Aids, Display Units, Power & Security

Qualifications

• Relevant University Degree in Economics, Marketing or Business related discipline is preferred.
• Relevant postgraduate or professional qualification will be an added advantage.

Experience:

• Minimum of 10 years’ experience in Customer Service Management and Customer advocacy.
• Must be able to demonstrate a consistent profile of solution provider/problem solver with references.

Remuneration

• The position attracts competitive remuneration

Application Closing Date
29th September, 2020.

Method of Application
Interested and qualified candidates should send their CV with a scanned passport Photograph to: [email protected] using the "Reference" as the subject of the email.