Customer Relationship Manager at Chartwell Securities Limited

Chartwell Securities Limited - A company of Investment Managers and Stockbrokers focused largely on the investment needs of private and institutional clients.

We are recruiting to fill the position of:

Job Title: Customer Relationship Manager

Location: Lagos
Employment Type: Full time

Responsibilities

• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
• Manage the approved budget of the customer service department.
• Stay informed on the latest industry techniques and methods.

Requirements

• Relevant Degree / Diploma in Business Administration with a minimum of 1 year work experience.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

Salary

• N600,000 - N750,000 annually.

Application Closing Date
23rd October, 2020.