Online Customer Service Representative at Owens and Xley Consult

Owens and Xley is a Small Business Advisory and Consulting Company in Lagos, Nigeria. Our services include of Small Business Startup and Set up, Business Plan preparation, Business Process Design and Business Strategy Formulation.

We know the role good planning plays in any business and its associated costs; and the initial capital challenges faced by a small business which is why we have developed solutions which ensure that small business owners have access to technical skills but at a fraction of the cost.

We are recruiting to fill the position below:

Job Title: Online Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Descriptions

• Post daily on the Instagram page to drive customer retention
• Receive and make customer calls.
• Record documentation of all customer interactions with contact details.
• Reply all DM's and emails
• Support the sales team with daily sales
• Review outstanding payments
• Keep records of customers and seller's testimonials.
• Create and post content on Instagram/Website/Blog.
• Give daily operations feedback details to management.
• Participate and organize successful pop up shops for the sales of stock.
• Do any other tasks as assigned.

Requirements

• OND in a relevant field.
• Proven work experience (Minimum of 1 year) in a similar role.

Skills:

• Must be able to resolve and escalate customer complaints
• Must live in Magodo / Ketu axis
• Strong use of Instagram

Salary
N40,000 / month.

Application Closing Date
10th November, 2020.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the "Job title" as subject of the email.