IBM is recruiting to fill the position of Maintenance and Technical Support (MTS) Manager.
What does it mean to work at IBM?
Being a part of the most interesting projects on the planet. Helping your clients and colleagues create innovative strategies. Taking on challenges that others can only dream of.
IBM didn't become the world's leading technology powerhouse by just creating great products. We got where we are by selling great solutions. That's where you come in. Not only are our salespeople lucky enough to sell some of the world's most innovative IT solutions, they get to do so in one of the most dynamic and complex industries in the world.
MTS Manager - Angola
Job ID: GTS-0410588
Job Type: Full-time Regular
Work Country: Nigeria
Work City: Lagos
Job Area: IT & Telecommunications (non consulting)
Job Description
Maintenance and Technical Support (MTS) is a function of Global Technology Services (GTS), offering various services to customers to optimise the efficiency of their IT installations. The Maintenance & Technical Support field maintenance organization support the IT installations by field service personnel in the delivery of hardware maintenance, managed support services, for complex IT environments, and defect oriented software support services. The offered services are packed as modules and can be combined into complete solutions, fit for client's needs.
The MTS Manager has overall responsibility of the business unit ensuring that the business management targets are achieved. You will be accountable for the overall MTS business in Tanzania and have end to end responsible for the P&L of your business line.
The main responsibilities are:
- deliver and exceed MTS budgets for revenue, signings, PTI, NCE, DSO, and client satisfaction
- demonstrate business leadership in managing MTS businesses in line with the following key imperatives:
- service excellence delivered externally supported by high quality services culture nurtured internally
- Profitable growth by growing the base and pursuing MTS trusted support partner strategy
We’re looking for talented professionals to work with us, across all areas of our business, in many different countries, to take on some of the most challenging problems our planet is facing today. In return, we will offer you amazing opportunities, attractive benefits and a unique mix of people, business knowledge and technological expertise.
So, let IBM take your career where you want it to go.
Required
High School Diploma/GED
English: Fluent
Portuguese: Fluent
Preferred
Associate's Degree/College Diploma
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Click here to apply online