Fosad Consulting Limited - Our client, a major player in the Insurance industry is currently looking to hire an innovative and focused-driven individual to fill the role of a Customer Service Officer resident in Enugu South Eastern part of Nigeria.
Job Title: Customer Service Officer - Enugu
Location: Enugu
Job Description
- Provides customer service support to the organization by obtaining, analyzing and
- verifying the accuracy of order information in a timely manner.
- Prepares customer service summary reports.
- Co-ordinates the handling of difficult and/or unusual
- situations.
- Ensures and provides quality service to both internal and external customers
- Handle inbound customer service calls with professionalism.
- Answer customer inquiries and follow through on requests.
- Take thorough notes and promptly forward action items that need to be handled by others.
- Make outbound calls to business customers.
Qualifications
- BSc/HND in any social science related courses
- Must be residing in Enugu (Interest candidates living outside Enugu need not apply)
- Must have completed the mandatory 1year National Service (NYSC)
- Must possess a minimum of 2years working experience (One year experience in a Customer Service position in a Financial/Insurance Sector is an added advantage)
Additional Information
- Interested candidates must;
- Have good communication skills
- Possess excellent listening skills
- Be a good time manager
- Ba able to take initiative and be proactive
- Have good knowledge of Computer applications (Microsoft Office)
- Possess excellent note taking skills
- Be friendly and wiling to proffer solutions