Customer Service Representative at Equisite Consult

Equisite Consult - We provide quality employees/candidates in a timely fashion, we match credentials to your requirements, only candidates who are the best fit for your opening. We are Flexible; Custom-tailored agreements and payment terms - now available!, Innovative; we use our own innovative algorithms and software in order for you to hire the best candidates faster.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ogba, Lagos
Employment Type: Full-time

Job Summary/Responsibilities

• Manage large amounts of incoming calls
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Take the extra mile to engage customers
• Ensure customer satisfaction and provide professional customer support.

Skills/Education/Requirements

• Minimum of OND
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Notes: All Applicants must reside in Lagos and be ready for immediate employment.

Salary
NGN50,000 - 80,000 / Month.

Application Closing Date
5th March, 2021.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as subject of the email.