Client Success Officer at Accountable Services

AccountAble Services is a non-pareil team of young professionals who specialize in delivering high value-added bookkeeping, accounting, tax, finance, SME support, and advisory services.

We are recruiting to fill the position below:

Job Title: Client Success Officer

Location: Surulere, Lagos
Employment Type: Full-time

Job Description

• As our first Customer Success recruit in Lagos, your mission will be to define, design & execute all activities relative to the support & development of the existing customer base in Nigeria. Operating next to Growth & Product, you shall be the direct point of contact to collect & manage customer feedback.

In practice, this means that you will:

• Serve as the first line of contact with Accountable's customers in Nigeria
• Work hand-in-hand with product & growth to ensure a perfect customer journey
• Support quality assurance activities, as part of the product development process.
• Create content, images, postand manage our social media pages
• Send email updates to clients
• Support the update of our website blog
• Developing accounting content for client newsletters
• Manage Client Calls
• Help build a fantastic team.

Who We Are Looking For / Requirements

• Fluent in English.
• Good with graphic design and has interest in accounting
• Unmatched motivation to deliver an unrivalled client experience
• Someone who stays current with industry trends and best practices
• Ownership mentality and capacity to get things done
• OND qualification.
• Candidates should live within Surulere and environs.

Benefits

• A competitive package
• A super ambitious, yet grounded team.

Application Closing Date
22nd January, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] clearly indicating the "Job Title" as the subject of your mail.