Software Support Trainee at Zanibal Solutions Nigeria Limited

Zanibal has introduced a set of easily customizable solutions for managing key business processes within organizations. For far too long businesses have had to work around the constraints of enterprisesoftwareat great costs and questionable ROI. With Zanibal suite of solutions, organizations can easily make their own changes and enhancements without the help of IT or high-priced vendors.

We are recruiting to fill the position below:

Job Title: Software Support Trainee

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Responsibilities

• Responsible for providing high-quality technicalsupport.
• Quality testing of new features of thesoftware.
• Document,troubleshoots and develops technical solutions related tosoftwareand setup errors for field engineers, technicians, and customers.
• Delivering solutions to both technical and non-technical end users.
• Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
• Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Resolving escalated customer complaints without the need for team lead intervention.
• Participation in providing training to customers as required.
• Recognize end-users’ need for additional products and service.
• Update and create online knowledge base articles to reducesupportrequests.
• Capture details of eachsupportrequest in Zanibal’s ticketing system.
• Help test fixes provided by development and incorporates them into client sites.

Qualifications

• Candidate must have a minimum of a B.Sc. degree (2nd Class Upper) in Computer Science or related discipline.
• Should have completed NYSC.
• Must be a self-starter.
• Experience in usingsoftwareapplications
• Accounting knowledge is a plus.
• Excellent Customer Relationship Management
• Proficient knowledge of Microsoft Office
• Basic knowledge in Linux command, SQL & programming skills
• Very Strong troubleshooting skills.
• Ability to solve problems.

Application Closing Date
30th January, 2021

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as subject of the email.