Job Summary
- The Store Manager is responsible for ensuring that all branches, coordinating staff to ensure delivery of first class customer service and ensuring smooth overall operations of store/outlet they are responsible for.
Key Objectives
The Key of objectives of the Shop Manager position include:
- Coordinating daily front and back end operations of all outlets
- Supervising staff and area to ensure customer satisfaction within outlets
- Monitoring and training staff to ensure uniformity in service and presentation across all outlets
Duties / Responsibilities
Daily Shop running:
- Coordinating daily Front of the House and Back of the House restaurant operations
- Monitoring the quality of products
- Seeking and receiving customer feedback
- Coordinating and liaise with external store suppliers
- Overseeing maintenance of stores and testing facilities
Staff Coordination:
- Monitor staff performance and provide feedback to improve productivity
- Training new and current employees
- Ensure staff compliance with sanitation and safety regulations
- Ensuring staff compliance with uniform and appearance rules
- Organize and supervise outlet employee shifts .
Customer Service Interaction:
- Delivering superior service and maximize customer satisfaction
- Responding efficiently and accurately to customer complaints and escalat-ing where needed
- Upselling and promote products to customers
- Managing restaurant’s good image and suggest ways to improve it
General Shop Operations:
- Estimate future needs for goods, kitchen utensils and sundry products
- Ensuring availability of store supplies through timely requisition through F&B Manger
- Compile detailed reports on products and sales
Key Performance Indicators:
- Consumer feedback
- Restaurant staff performance
- Restaurant outlet maintenance
- Stock availability at outlets
- Timely and accurate reporting
Reporting Relationships
- Functional Reports to: F&B Manager
- Supervisees: all Restaurant front-end staff
Job Requirement
Required Qualifications:
- B.Sc. degree or Equivalent with 3-18 years work experience
- Experience as a restaurant, Service or Hospitality field manager
Preferred Qualifications:
- Hospitality management training
Key Skills and Experience:
- Leadership skills
- Coordinated
- Ability to work under pressure
- Wiliness to learn
- Internal motivation
- Attention to detail
- Ability to implement feedback