ICT4D Specialist - (Field Only) at Catholic Relief Services (CRS)

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

We are recruiting to fill the position below:

Job Title: ICT4D Specialist - (Field Only)

Job Ref Id: 200000U1
Location: Borno

Context

• Now in its 11th year, the Lake Chad Basin crisis has been estimated to affect 10.7 million people in one of the world's poorest, most drought-prone regions. As of January 2018, an estimated 5.2 million people are in dire need of emergency food assistance in Northeast Nigeria. Despite a scale up in humanitarian assistance, significant gaps remain, as thousands of people affected by the conflict have not been reached with adequate humanitarian support. Communities are in immediate need of food, nutrition, WASH, emergency shelter, and NFIs to save lives and restore dignity. Agriculture and livelihood support remain key as the ongoing humanitarian response transitions to support early recovery and resilience. Social Cohesion forms an integral part of the overall response.
• In order to effectively respond to the crisis, CRS' Northeast Nigeria emergency and early recovery program provides a holistic support package including food assistance, nutrition, NFI, WASH, shelter, agriculture, livelihoods, and social cohesion for both IDPs and host families. Where possible, CRS seeks to maximize project impact, efficiency and effectiveness by adopting market-based approaches through e-vouchers and empowering targeted communities through participatory approaches.

Job Summary

• S/he will coordinate and deliver various Red Rose, Zoho, BarTender Software and other ICT4D related services in accordance with established agency ICT policies, procedures, and service standards to the emergency program.
• S/he will provide responsive, professional service and technical support to CRS staff and partners to ensure efficient operation and use of CRS information sharing, communication, and collaboration technologies.

Roles and Key Responsibilities

• Deploy, configure, and maintain Red Rose devices and monitor databases, including networks, servers, and telecommunications.
• Provide field-level technical support to vendors and staff on the CAT platform and CAT devices.
• Troubleshoot and address any issues to ensure optimal performance of the networks, servers and devices.
• Configure and maintain applications and CAT devices as per the CAT Strategy.
• Responsible to provide and withdrawn CAT access to staff to ensure CAT access is limited to current team.
• Communication with CAT platform service provider.
• Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.
• In collaboration with relevant staff, maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, both in the office and in the field.
• Provide input to budget for ICT related expenses.
• Coordinate relationships with suppliers to facilitate delivery of ICT-related services that meet CRS business requirements and needs.
• Support capacity building initiatives, remotely or on-site, to staff, partners and end-users to ensure efficient and consistent adoption and use of ICT applications.
• Prepare statistical reports on ICT-related data and metrics. As needed, implement measures to ensure required standards are met.
• Export of campaigns data from CAT platform to Vector control team.
• Export data from ZOHO platform and support with accountability reports.
• Elaborate and produce token in a timely manner in collaboration with MEAL and program team.

Training:

• Planning, development, implementation and management of CAT Strategy Component Trainings and ICT4D.
• Directly provide user training and training support.
• Create materials and presentations for trainings and reports.
• Create and maintain inventory on training document versions, software, applications and reports.
• Maintaining documentation of processes, procedures and troubleshooting guides.
• Assess user capacity and suggest trainings on areas in need of improvement.

Business Support:

• Provide support for knowledge management, decision-making, and programming effectiveness by ensuring efficient operations and use of information sharing, communication and collaboration technologies.
• Support the deployment maintenance, security, data protection and troubleshooting of technology and systems.
• Support the management and contribution to CAT strategy sub-projects/activities, developing business processes, technical supports and critical feedbacks.
• Analyze data from systems and produce dashboards, technical and business reports for consumption by departmental managers and partners.
• Proactively manage data quality and credibility in implemented systems and technologies.
• Promote and support the dissemination of project information and experience sharing among the project team.
• Staying abreast of ICT developments in the international and local markets, provide recommendations based on opportunities to improve the efficiency and impact technologies in use

Application Support:

• System administration including computer/mobile device support, deploying upgrades, software testing and installations, management and user training on usage, care and maintenance of IT equipment
• GIS, Google Earth and Google Maps application, Zoho, Kobo, CommCare Application integration.
• Manage dashboards, interfaces, data extrapolation and interpret technical data.
• Deploy ICT technology in providing speedy solutions to technical problems and real-life challenges, creates seamless upgrades and integration to existing systems

Knowledge, Skills and Abilities:

• Minimum of three years of work experience in a position with similar responsibilities.
• Previous managing experience is an advantage.
• Able to maintain confidential information.
• Proactive, resourceful, solutions-oriented and results-oriented.
• Demonstrated experience building ICT capacity with professional staff.
• Knowledge of ICT4D trends, applications, and technologies.
• Knowledge of MS Project and Office applications.
• Expert-user level knowledge of agency-supported ICT4D solutions.
• Solid knowledge of backup and disaster recovery systems.
• Strong client-service focus; able to work with diverse groups of people in a team-oriented environment.
• Skilled in obtaining information necessary to accomplish duties.
• Able to prioritize work, multi-task and meet deadlines.
• Problem analysis and problem resolution at functional level.
• Able to quickly research, learn, and implement new technologies.
• Able to communicate technical ideas and concerns in a non-technical environment.
• Able to adapt and learn. Willingness and ability to travel to field locations and sometimes on short

Required Languages:

• English Language and any Local Language (Hausa)

Travel:

• Must be willing and able to travel up to 25 %.

Supervisory Responsibilities:

• None

Key Working Relationships:

• Internal: Emergency Coordinator, Emergency Program Managers, MEAL Coordinator, MEAL Managers, Accountability Officers
• External: Red Rose Team, Zoho, end-users, etc.

Qualifications
Basic Qualifications:

• Bachelor's degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) highly preferred.
• Significant work experience in a directly related field combined with appropriate training/certificates will be considered in lieu of degree.
• Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation.

Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results:

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship

What We Offer
CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Important Information / Notice

• ***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
• Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
• CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
• EOE/M/F/D/V - CRS is an Equal Opportunity Employer. (For all US and International positions).