Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Etisalat Nigeria is recruiting to fill the below position of:
Job Title: Engineer, Enterprise Operation
Location: Abuja, NG
Job Summary
Ensure optimal performance of all enterprise network solution and also ensure all operational issues on enterprise network are promptly resolved.
Principal Functions
- Participate in the enterprise sales cycle to gather customer business needs and define technical requirements from Operation and Maintenance perspective.
- Define KPIs, processes & Day to day monitoring for quality assurance for Enterprise networks
- Ensure timely conduct user acceptance test on all enterprise links/services to ensure these links/services are working properly and all standard acceptance parameters are satisfied
- Planning and execution of Change Management processes.
- Carry out preventive maintenance activities of all enterprise circuit.
- Coordinate and maintain the Global trouble ticket system(Ticket resolution, queue management)
- Proactively work with other operational stakeholders (NOC, TX OPS, Planning) in the event of network incidents requiring cross-departmental collaboration.
- Ensure a robust interface between the NOC and other relevant teams to ensure that root causes of major incidents are clearly identified and resolved.
- Ensure dedicated hotlines numbers for corporate customer within the existing call centre.
- Provide technical support for enterprise customers.
- Carry out other tasks and activities as directed by the Manager, Technical Enterprise Solution.
Educational Requirements
- First degree from a recognised University
- ITIL Service management certification would be an advantage
Experience, Skills & Competencies
- Two (2) years post NYSC work experience in a multivendor NOC environment.
- In-depth understanding of enterprise monitoring systems with a technical ability to administer them.
- Business Application Knowledge
- Network Capacity Management
- Quick learner of technical concepts and tools
- Experience with Microsoft office tools.
- High level verbal communication skills (both internal customers and enterprise customers)
- Problem Solving
- Teaming
- Passion for Excellence
- Integrity
- Team work
- Customer Focus
Application Closing Date
Not Stated
Method of Application
Interested and qualified candidates should:
Click here to apply online