Contact Centre Agents (Hausa Speaking Only) at a Reputable Bank - 6 Openings

A reputable Bank is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Contact Centre Agent (Hausa Speaking Only)

Locations: Abuja, Lagos, Kano, Port Harcourt - Rivers, Ibadan - Oyo and Enugu
Employment Type: Full Time

Summary

• We are currently recruiting Hausa Speaking Contact Center Agents for a reputable Bank.
• The incumbents will liaise between the bank and its current and potential customers as well as accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.

Requirements

• B.Sc / HND in any discipline.
• Minimum of Second class lower/Lower credit
• Experience: 0 - 3 years
• Must not be more than 27 years old.
• Excellent spoken English with impressive interpersonal skills.
• Fluency in HAUSA language is compulsory.
• Must be resident in Lagos.

Salary

• N70,000 - N100,000 monthly.

Application Closing Date
17th December, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online