Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
Ericsson Nigeria is recruiting to fill the position of:
Job Title: MSIP Operations Assurance
Location: Lagos, NG
Req ID: 33907
Job Description
MSIP Operations Assurance is mainly responsible for securing that operations activities are performing according to the SLA requirements (as reflected on the WLA) and to provide a escalation point for all KPI / operations delivery performance deviations towards the customer.
As MSIP Operations Assurance, you have a Coordination Role, for the operational activities which actually performed by the Operations Organization on a global site. Following are the activities you will responsible for:
- All assurance, fulfilment and service desk activities to be performed under the contractual scope for the specific customer, acting as a demand organization.
- Based on the contractual SLA, establish the WLA between the operations delivery units and the MSIP and monitor the delivery performance according to MS governance model.
- Secure KPI fulfilment and coordinate performance reporting to the customer organization and Support MSIP Contract Management on penalties verification.
- Perform hierarchical escalation in case of critical (or optionally major) incidents and act as the main interface to the customer.
- Approve and monitor operational performance improvement plans.
- Secure that service delivery units inputs and requirements on resource or service acceptance (according to Deployment & Integration processes) are being considered and fulfilled.
- Coordinate the operational interface between operational delivery units and the customer's retained organization (ex. Customer care center) required to fulfil the SLA, establishing OLA (Operational Level Agreements) whenever necessary.
- Ensure operational readiness - availability of operational resources and/or procedures for any new service or resource on the customer's infrastructure.
Education
- Degree in Electrical Engineering/ Telecommunication Engineering/Computer Science/Computer Engineering or equivalent. Master Degree on the engineering area would be an advantage
Pertinent Experience
- Have a minimum 7 years of experience in Operation and Maintenance of Telecom networks.
- Have a good management background in the telecommunication industry preferably in the Operation or Support capacity.
Competencies
Professional/Technical Competence
- Having good product knowledge
- Having excellent knowledge in Project Management (PM certified desirable)
Business Competence
- Exceptional knowledge and skills in Business Understanding
- Highly developed knowledge and skills in Financial understanding
- Exceptional English language and presentation skill
Human Competence
- Highly Developed Leadership knowledge and skills, specifically to be Business Manager, Innovator, Competence Developer and Relationship builder
- Highly Developed Communication knowledge and skills, including presentation and influencing skills
- Highly Developed Customer management and skills, including relationship building
Application Closing Date
Not Stated
Method of Application
Interested and qualified candidates should:
Click here to apply online