Executive Housekeeper at a 5 Star Hotel

We are a 5 Star Hotel with the aim of constantly anticipating our guest expectations by offering superior services, with exceptional facilities and innovations that consistently exceed these expectations. We are committed to provide our corporate and leisure traveller a consistent warm & friendly guest experience & fond memories through our nurtured/trained staff who experience joy and pride at work while adhering to our standard operating procedure.

We are recruiting to fill the position below:

Job Title: Executive Housekeeper

Location: South West
Reports to: General Manager

Position Summary

• Under the general guidance of the General Manager, he will direct and manages all operations and employees in Housekeeping and Laundry to obtain the highest quality of cleanliness, and to provide efficient, prompt, courteous, trouble free and proactive service to customers; hence maximize guest satisfaction. All work will be in line with the hotel’s guidelines and business plan, the departmental business plan, and the Hotel Group’s corporate guidelines and service concepts.

Job Description

• Schedules employees in accordance with forecasted occupancy, and adjusts staffing as necessary for changes in occupancy.
• Co-ordinates availability of rooms with Front Office Manager.
• Supervises the daily activities of the housekeeping staff.
• Monitors the responses on customer comment cards, identifies problem areas and formulates solutions.
• Together with Floor Supervisors, conducts daily and random inspections of hotel property, all housekeeping areas, and follows-up where necessary.
• Informs Front Office about accurate room status.
• Makes sure that furnishing, facilities and equipment within the housekeeping areas are maintained in the cleanest possible condition, and ensures that repair and maintenance is executed when needed.
• Brings all needs for repair to the attention of the Maintenance Department.
• Oversees inventory, purchasing, disbursement, and cost control for all linen, uniforms, cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and housekeeping related machinery and equipment.
• Schedules and supervises all rotational and special cleaning programs as required.
• Secures keys in accordance with hotel’s key management guideline.
• Responsible for “Lost and Found” items.
• Orders and keeps track of uniforms for all employees.
• Checks the arrival list, conference guest list, and VIP list daily and makes sure VIP treatment is taken care of appropriately.
• Is well updated in all housekeeping procedures to be a resource when needed.
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation.
• Analyses own budget, and takes corrective action and follow-up.
• Assists in the development of the hotel’s annual business plan, by providing input regarding housekeeping issues.

Requirements

• Minimum of HND or B.sc in any related discipline and must have worked in a similar position as an Executive Housekeeper in a 5 star Hotel .
• Candidates should also possess 4 - 14 years’ work experience.

Application Closing Date
10th April, 2021.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email.