Restaurant / Business Manager at a Quick Service Restaurant (QSR) Brand

A Quick Service Restaurant (QSR) Brand in Ikeja with outlets in Lagos, is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Restaurant / Business Manager

Location: Lagos
Employment Type: Full Time

Responsibilities

• Coordinate daily Front of House (FOH) and Back of House (BOH) restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.

Job Qualification

• Candidates should possess relevant qualifications with at least 5 years work experience.

Application Closing Date
14th April, 2021.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using "Restaurant / Business Manager" as the subject of the email.