Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more nigerians.
In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.
Airtel Nigeria is recruiting to fill the vacant position of:
Job Title: Head: Regional Commercial Operations
Location: Port-Harcourt & Ibadan
Job Description
Responsible for driving all elements of commercial operations and implementing the customer service strategy for delivering revenue numbers at regional level.
- Define and drive Commercial strategy for the regions
- Drive the implementation of commercial strategy for the regions to ensure superior visibility and superior customer intimacy of the brand compared to competition, in conjunction with the Regional Operations Director, Central Brands team Regional commercial team.
- Develop and lead the regional commercial activities and policiesReview market research to determine opportunities that exist and ways to capitalize on them
Other Key deliverables Include
- Drive Customer Acquisition
- Improve Airtel’s relative position in the marketplace (Revenue Market Share).
- Regional Trade and Activations
- Stimulate increase in Minutes of Use per user across the Network
- Customer Experience Enhancement and Reduction in Customer Complaints
- Ensure optimal spend vis-à-vis budget and monitor performance against plan
- Team Management
Desired Skills and Experience
- Strong People skills- Building Collaborative Relationships and Empowering and Developing people
- Risk taking appetite
- Business and Commercial acumen
- Excellent understanding of corporate governance standards
- Should thrive in challenging situations
- Ability to network with global players
- Strong analytical skills and problem solving skills
- Entrepreneurial Ability
At least 15 years working experience with 7 years or more in a senior management role in FMCG industry and at least 5 years in Telecoms Marketing.
Bachelors degree in Marketing and Management or like discipline
An MBA with focus on Marketing Certifications or additional qualifications in Advertising, Business Administration, communications and management will be an added advantage.
Application Closing Date
Not Stated
Method of Application
Interested and qualified candidates should
Click here to apply oline