Customer Service Officer at Nelson Courier Express

Nelson Courier Express is a Dispatch delivery company in lagos, we are into pickup and drop off of mail, documents of any kind, license by CAC to run courier service, we are highly motivated, devoted and goals oriented in service delivery to our clients.

As a result of expansion, we are looking for a qualified and experience candidate to join our team in the position below:

Job Title: Customer Service Officer

Location: Abule-Egba, Lagos
Employment Type: Full-time

Job Description

• As a customer service officer, you will manage human resources related activities, included customers, dispatch Riders, planning, target management, development and training
• To manage the after sales operation service to achieve organizational goals
• To maintain relationship with our existing clients and develop strategies for new clients
• Guarantee and delivers end-to-end satisfaction for our clients
• Sending daily and weekly account report.

Requirements

• The ideal candidate must have minimum qualifications of OND, HND, B.Sc in any field
• The ideal candidate must have minimum of 2-4 years experience in Dispatch delivery company.

Required Competencies:

• Be highly motivated and able to manage both the riders and the customers
• Have excellent communication, presentation and above all customers service skills
• Excellent marketing skills
• Excellent PowerPoint skills
• A self starter and ability to work without supervision
• The ideal candidate must reside around Abule-Egba and it's environs
• Preferably a female candidate.

Salary
N35,000 - N40,000 monthly.

Application Closing Date
4th May, 2021.

Method of Application
Interested and qualified candidates should send their CV and application letter to: [email protected] using the Job Title as the subject of the mail.

Note: Only those candidate that meet our requirements will be call for interview.