Customer Service Respresentative at SIMS Nigeria Limited

SIMS Nigeria Limited - We specialize in the assembly, distribution and sales of consumer electronics from major brands such as - Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.

Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.

We are recruiting to fill the position below:

Job Title: Customer Service Respresentative

Location: Ibadan, Oyo
Employment Type: Full-time

Core Responsibilities

• Receive customers and address all issues concerning their faulty products
• Prepare Job Card for all jobswith proper classification i.e.warranty or non-warranty
• Forward all Job Card and faulty products to the Service centre supervisor
• Preparation ofdefective parts failure report( Panel , PCB & Compressor )
• Preparation of daily work report
• Daily follow up on the engineers to confirm status of jobs
• Responsible for Happy calls to customers and dealers
• Responsible for Spare part request in line with job card details
• Responsible for Job completion feedback to the customer.

Requirements

• Bachelor's degree or equivalent
• Minimum of 2 years experience in a similar role
• Proficiency in the use of Microsoft office applications - MS Excel, Word and Powerpoint.

Application Closing Date
10th May, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online