Kadick Integrated Limited is an evolving technology company with interests in distribution of telecommunications products, financial inclusion, property development, etc.
We are recruiting to fill the position below:
Job Title: Hausa Speaking Customer Care Agent
Location: Lagos
Duties and Responsibilities
The candidate should be able to:
- Converse fluently with customers in Hausa language
- Be responsible for the provision of superior customer service
- Maintain a positive, empathetic and professional attitude toward customers at all times
- Respond promptly to customer enquiries
- Ensure customer satisfaction and provide professional customer support
- Give customers information about our services
- Answer agent questions regarding best practices or difficult calls
- Identify operational issues and suggesting possible improvements.
Skills and Qualifications
- HND / BSC degree
- Ability to stay calm when customers are stressed or upset
- Comfortable using computers - packages and applications
- A minimum of 2 years experience working with customer service / support
- Candidate must live within Ajah / Sangotedo / Abijo axis.
Other Essential skills include:
- Multitasking skills - duties often managed simultaneously throughout the day; candidates must be able to prioritize tasks
- Communications - excellent speaking and writing skills in English are required
- Attention to detail - tasks are required to be carried out with very minimal errors
- Collaboration skills - the ability to work well with people at various levels within the organization is a must
- Listening skills - the incumbent is required to listen carefully to customers and provide service as required
- Empathy - Your interactions may begin with someone who is frustrated or unhappy. It is important that you understand and identify with the feelings of others and communicate accordingly
- Patience - Clients and customers might ask several questions, be unhappy or ask you to repeat instructions several times. Patience is important to keep the conversation on track, remain personable and provide a positive experience.
Salary
N720,000 annually.
Application Closing Date
15th May, 2021.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/340420/hausa-speaking-customer-care-agent-at-kadick-integ.html