Tpinnae Hospitality Concept (THIS) represents a move towards the fusing of the diverse cultures in African Hospitality, the growing Hospitality Business and the vastly untapped and phenomenally rich African Art & Culture. With a decade-long experience in hospitality, we have built a close tie with Hospitality and Tourism based projects in the region along with African Hospitality Concepts.
In partnership with regional stakeholders, we arecommitted to playing a leading role in the development of the Hotel and Tourism businesses within the region. Distinguishable as a “down to earth & realistic” Hospitality Consultancy Group, Tpinnae (THIS) Hospitality thrives on passing on Expert Consultancy, Standard Hotel Procedures Training, On the Floor Supervision and Measurable Deliverables every step of the way.
With the goal to positively impact on Quality Hospitality Services, Tpinnae Hospitality is constantly priming itself to be a leader in the development, launching and operational effectiveness of mid-range properties (50 – 150 rooms).
We are recruiting to fill the position below:
Job Title: Room Steward
Location: Oyo
Employment Type: Full Time
Key Responsibilities
- To be responsible for the linen and equipment supplied for his or her use
- To ensure the hygiene and safety of the hotel bedrooms
- To monitor room maintenance
- To ensure that guests receive high quality service
- To ensure that the brand standards are applied.
KPIs (Key Performance Indices):
- Attention to detail: working carefully within the minimum time
- Team working
- The ability to take the initiative
- Good physical resilience
- Organisation and thoroughness: preparing bedrooms in the minimum length of time whilst respecting internal hotel procedures
- Discretion: not disturbing guests.
Minimum Requirements
Education:
- OND (Ordinary National Diploma).
Experience:
- Minimum of 2 years in similar post.
- Significant experience as a Housekeeper
- Fluency in a second language would be an advantage.
Personal Qualities Required by the Job:
- Innovation
- Compliance: adheres strictly to organisational/sector policies and procedures. Seeks approval from the correct authority for changes.
- Integrity and confidentiality: ability to adhere to high ethical standards in job-related and other activities and experience in dealing with sensitive and confidential matters.
- Acceptability: personal style not abrasive to colleagues or customers.
- Planning and organising: ability to establish efficient and appropriate course of action for self and team; strong organisational skills.
- Work standards: Setting of high goals or standards of performance for self, subordinates, others and organisation. Dissatisfied with average performance.
- Practical learning: ability to assimilate and apply new job-related information.
- Detail Handling: tolerance for and ability to pay attention to and handle the details and paperwork associated with the job.
- Energy: ability to create and maintain a level of appropriately directed activity, capacity to work hard, drive stamina.
- Career ambition: desire to advance to higher job levels; active efforts toward self-development for advancement. Frontier/career minded.
- Efficiency and effectiveness: using minimum effort to achieve maximum results. Actual results will be measured, not simply activity or expended energy.
- Punctuality, attendance and reliability.