Cycle Lending Company Limited - We offer quick access to short-term loans to both the banked and unbanked with low interest rates, easy-to-use mobile App, fast loan disbursement, flexible repayment plans and built-in customer support.
We are recruiting to fill the position below:
Job Title: Graduate Customer Service Representative (English, Pidgin & any other Nigerian Dialect)
Location: Lagos
Employment Type: Full-time
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Escalating issues via appropriate channels
- Detailed about products/services
- Resolving complaints using tools/techniques
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Job Requirements
- Qualifications: NCE, HND & Bachelors Degree
- 0 - 2 years experience as a customer care agent
- Ability to stay calm and professional regardless of clients’ unpleasant utterances
- Must be articulate and fluent in English, Pidgin and any other Nigerian dialect
- Must be a convincing personality
- Candidate must be available for immediate resumption
- Candidate must live around Ikeja, Ojodu, Ojota, Oshodi, Ogba and environs.
Remuneration
Basic Salary + Performance Bonus.
Application Closing Date
21st May, 2021.
https://www.hotnigerianjobs.com/hotjobs/341767/graduate-customer-service-representative-english-p.html