Customer Service Officer at 363 Photography

363 Photography - With sister companies in Abuja and Osun State, 363 Photography studio Lagos, Nigeria is a one-stop shop for all things photography, with a well equipped studios for photography and make-up, as well as a production studio for image printing, production of photo books and photo frames.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type:Full-time

Job Summary

• The Customer Service Officer is responsible for providing excellent customer service, ensuring that the needs of customers are being satisfied and promote this idea throughout the organization.

Job functions include:

• Attend to customers' inquiries via email, social media, telephone calls, and face to face, providing necessary and adequate information to inform the customer’s buying decision
• Issue out and record payment receipts
• Greet and welcome guests and customers into the company
• Participate in enhancing the company’s image via social media
• Improves customer service procedures, policies, and standards for the company
• Collect customer feedback by making clear notes on an inquiry / complaint, channeling them to relevant members of staff, and by ensuring the answer is given on time
• Provide help and advice to customers using the company’s products or services
• Provide possible improvements to customer service
• Understands the company's reputation and ensures to retain that image by continually enhancing the organization’s performance.

Qualifications and Experience

• A minimum of OND in any area of study
• At least 1 year experience in a similar role.

Required Skills:

• Good communication skills- verbal and written
• Interpersonal skills
• Attention to detail
• Time management skills
• Good organization
• Good knowledge of social media
• Problem-solving skills.

Salary
N50,000 Monthly.

Application Closing Date
30th June, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.