Customer Service Representatives at GIG Logistics (4 Openings)

At GIG Logistics we pride ourselves as being Africa’s Leading Logistics Company. Founded in 2012, we belong to a distinguished class of logistics companies with a clear defined market path across Africa.

We are expanding rapidly with scores of local branches in Nigeria, Ghana, and the United States of America, and we are seeking dedicated professionals to help us keep growing. If you believe you have what it takes to build a World Class Organization and ready to work at it. We want you!

We are recruiting to fill the position below:

Job Title: Customer Service Representatives

Locations: Anambra, Delta, Edo and Lagos
Employment Type: Full-time

Job Description

• Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
• By helping customers understand the service and answering questions about their reservations, they are sometimes seen as having a role in sales.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Education Requirements

• OND / HND / B.Sc in any field of study.
• Qualification / requirements:
• 1 year in Customer Service Jobs
• Experience and skills requirements:
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Work Hours:

• 20 to 40 hours per week for part time workers

Salary
N80,000 - N150,000 (Monthly).

Application Closing Date
27th June, 2021.

How to Apply
Interested and qualified candidates should send their Curriculum Vitae to: [email protected] using the job title and current location as the subject of the mail (e.g Customer Service Representative / Asaba) as the subject of the e-mail.