Synapse Services is the largest provider of Mental Healthcare Service in West Africa. We provide patient-centred care in a calm and serene environment with a robust mixture of Local and Internationally trained professionals.
When life is more than you can bear mentally, be rest assured you will find hope, support, and treatment at Synapse Services.
We believe recovery is a journey not a destination and our multidisciplinary team is committed to supporting our clients in taking the first, usually most difficult, step and providing continuous support on the road to recovery.
With a team of compassionate and highly skilled Psychiatrists, Psychologists, Social Workers, Addiction Specialists, Occupational & Speech Therapists, and Psychiatric Nurses, we provide a range of therapeutic programs designed to suit individual needs.
Founded in Abuja in 2009, we are a rapidly expanding private service with 2 centres in Abuja and one in Lagos, Port Harcourt and Anambra.
Job Description
The roles and responsibilities of this include but not limited to:
- Prospect for new clients by networking, and using other acceptable means of generating interest from potential clients and ultimately converting them into clients;
- Be involved in generating relevant partnership proposals with support from the clinical team
- Identify innovative tactics, corresponding business plans and sustainable operations to drive revenue and volume growth while meeting the market's needs;
- Develop and implement community workshops and seminars, with a bid to grow business;
- Develop and maintain relationships with psychiatrist, psychologist and other allied mental healthcare professional relations, both inside and outside the hospital and amongst sector actors;
- Conduct marketing research and analyses to ensure that the hospital is competitive in the marketplace;
- Prepare and make presentations to prospective clients and network to increase Synapse-Magnolia's visibility.
- Study Customer needs to properly direct sales efforts
- Have a good understanding of the business’s products and services and be able to advise clients about them
- Participate in conducting market research and analyze activities to ensure that the organization is competitive in the marketplace, on a local and national rating.
- Suggest measures for improving customer satisfaction and loyalty
- Draft and review contracts
- Create Weekly & Monthly Reports
- Analyze Team performance against Set targets and goals
- Be a lead in expanding our services nationwide.
- Strategically brainstorm and implement new business development initiatives;
- Ensure business/sales targets are met by the team.
Expectations:
- Increase Synapse-Magnolia’s Bed Occupancy;
- Develop short and long-term management and organizational plans to define responsibilities and business activities consistent with hospital goals and objectives.
Client Retention:
- Assist in managing existing clients and ensure they stay satisfied and positive;
- Provide support that will continually improve the existing relationship;
- Make recommendations to Management on services that meet, predict and mirrors current clients’ future needs;
- Ensure the continuous refinement of the service rendered by the Facility;
- Perform any other duties as directed by the MD.
Required Qualification and Experience
- A minimum of a Master's Degree in Business Administration, Marketing or any other related Field.
- Minimum of 3-5 years’ experience as a Business Development Manager
- Strong communication skills and negotiation skills
- Excellent relationship management and business development skills
- Proven sales track record
- Proficiency in MS Office
- Market knowledge
- Ability to build rapport
- Proactive problem-solving approach.
- High level of professionalism.
- Ability to maintain strict confidentiality
- Must have excellent interpersonal skill.