Female Customer Care Representative at Affordable Cars Limited

Affordable cars Limited is a leading Automobile dealer in Lagos Nigeria, The company has been providing unique sales and after sales services to its numerous customers inMultinational and FMCG industry since its inception in 1995. It has developed a partnership attitude that was not only professionally capable but was also familiar with customer’sexpectation which has been guided through its core values and exceediing customer service delivery.

As a result of the ongoing expansion, we are recruiting to the fill the position below:

Job Title: Female Customer Care Representative

Location: Lagos
Employment Type: Full Time

Details

• She will act as a first point of contact to our prospective and existing customers ,she will provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.
• The ideal candidate loves talking to people and proactively solving issues.

Responsibilities

• Provide knowledgeable answers to enquires about cars in the showroom, pricing and availability
• Deliver high level of service to all phoning customers and provide the best solutions that match client’s requirements and expectations
• Build and maintain effective working relationships with operational colleagues and workshop staff.
• Escalating customer's enquires to the right department and follow up on After Sales services
• creating an supervising and ensuring business area is ready for business of the day
• Make suggestions for improvements in all matters within area of responsibility.

Qualifications & Requirements

• B.Sc / HND in English, Mass Communication or other related courses
• At least 2 - 3 years' of relevant work experience
• Excellent phone etiquette and good verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Must be young ,vibrant and positive minded
• Proficiency in the use of Microsoft office applications - MS Excel, Word and Powerpoint.
• Candidate must reside on the Mainland.

Application Closing Date
17th June, 2021.

How to Apply
Intrested and qualified candidates should send an email to: [email protected] using the Job Tiltle as the subject of the email.