Customer Service Manager at Getfit Technologies Limited

Getfit Technologies Limited is one of the fastest growing indigenous startups, that focuses on fitness wear-ables and highly customer centric. This idea was initially born to assist mothers snap back to their pre pregnancy bodies and help brides-to-be fit into their dream dress sizes and inspiring them to feel comfortable in their own skin, but this dream has been extended to everyone! Fitness and healthy living is everyone’s fundamental right.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports.
• Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission Control resources and utilise assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Keep ahead of industry's developments and apply best practices to areas of improvement Maintain an orderly workflow according to priorities
• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Hire and train new customer service agents.
• Manage the approved budget of the customer service department.

Requirements

• BS degree in Business Administration or related field
• Strong client-facing and communication skills
• Working knowledge of customer service software, databases and tools
• Awareness of industry's latest technology trends and applications
• Ability to think strategically and to lead
• Proven working experience as a customer service manager for smart phone
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English Customer service orientation

Application Closing Date
26th June, 2021.