Customer Experience Officer at a Creative Art Company

A Creative Art company based in Abuja is currently recruiting suitably qualified candidate to fill the position below:

Job Title: Customer Experience Officer

Location: Abuja (FCT)
Employment Type: Full-time

Job Responsibilities

• Receiving and making a high volume of calls from or to customers.
• Striving to achieve first call resolution and maintaining the quality of service provided by Oludidit.
• Using social media to communicate with customers as appropriate.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Expanding the customer base by prospecting, upselling and cross-selling.
• Keeping customers updated on the latest products in order to increase sales.
• Responding efficiently to customers and creating a positive experience.
• Remaining calm and professional while dealing with dissatisfied customers and providing them with the best solutions to resolve their issues.
• Working seamlessly with a team of existing Customer Satisfaction Representatives and building a positive relationship of teamwork, trust, and excellence.
• Understanding and using the required software, reports, tools, and metrics.
• Transferring and escalating the calls to the appropriate department if needed, such as design and sales.
• Participating in training and striving to increase and improve existing skills.
• Constant drive for innovation and service improvement.
• Adhering to all company policies and procedures.

Requirement

• Candidates should possess a Bachelor's Degree with 1-5 years work experience.

Application Closing Date
12th June, 2021.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.