Client Service Manager at Smart Partners Consulting Limited (SPCL)

Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy. It was incorporated in July 2013. Our idea of collaboration and partnership involves the synergy of tested experts in the market place to research, identify and proffer solutions to the ever dynamic needs of our Clients

We are recruiting to fill the position below:

Job Title: Client Service Manager

Location: Yaba, Lagos
Employment Type: Full-time

Responsibilities

• Act as a single point of contact on behalf for allocated clients and follow up on client requests.
• Daily feedback/periodic reports to cover the update on maintenance/installations/uploads and activities done while performing the above mentioned duties as required.
• Supervision and preparation of monthly work schedule and roasters for all staff dealing with client account.
• Manage all violations/escalations/issues reported by staff on occurrence basis
• Ensuring and maintaining KPIs.
• Ensuring all the external and internal reports are generated correctly and timely.
• Be available to respond timely to emails and phone calls with clients/management on pending/unresolved issues.
• Train team members on modern day customer service best practice.

Requirements

• Candidates should possess a Bachelor's Degree with a minimum of 8 years work experience.
• Must be fluent in spoken English
• Experiencein developing customer service frame work.
• Must be able to put up good presentation
• Strong ethical practice
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
• Knowledge in finanacial services, real estate.
• Must be familiar with the use of CRM.
• Must resideon the Mainland
• Previous working experience as customer service Headin related firm will be an added advantage.
• Age 30-35 years preferably.
• Should be a female for gender balance.
• Candidate must be willing to resume within a week.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.