Call Center Supervisor at a Leading Import and Distribution Company - Ascentech Services Limited

Ascentech Services Limited - Our client, a leading Import and Distribution company in Nigeria, is currently seeking to fill the position below:

Job Title: Call Center Supervisor

Location: Lagos
Employment Type: Full-time

Job Description

• Oversee the daily activities in call center & daily report compilation
• Complaint registration and feedback checking
• DWR checking on hourly basis
• Feedback on pending jobs / escalations
• Quotation for Out Warranty
• Happy Calling activity
• Job status report sharing to all the coordinators on daily basis
• Follow up from Technicians on closure status
• Capturing Customer Feedback Forms
• CRM Operation updating
• Training new recruit.

Requirements

• Bachelor’s Degree
• Minimum of 5 years of experience into call center Management Management with Appliances Background.

Application Closing Date
20th June, 2021.

How to Apply
Interested and qualified candidates should kindly send their CV to: [email protected] with the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.