Standard IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Stanbic IBTC Bank is recruiting to fill the vacant position of:
Job Title: PA to Head Business Development (SIPML)
Job ID: 12665
Location: Lagos Nigeria
Position Description
The Personal Assistant (PA) to the Head - Business Development works closely with the Head - Business Development to provide administrative as well as secretarial support. The PA is responsible for performing and coordinating the Head - Business Development’s administrative activities, and also storing, retrieving, and integrating information for dissemination to staff and clients.
Key Responsibilities
The PA to the Head - BDU has responsibilities to the following in the organization:
The Company:
- Answer and screen calls to determine the relevance of the call/query, proactively and independently resolve the queries where possible
- Integrating information for dissemination to clients
- Monitor departmental media campaign and ensure adequate inventory of marketing materials.
- Circulate Media Schedule regarding any campaign to all states and micros for follow up and to ensure listening -in
- Listening and watching for our adverts on TV and radio to make sure we are getting value for our money.
- Ensure adequate supply of marketing materials.
The HEAD - BD:
- Answer and screen calls to determine the relevance of the call/query, proactively and independently resolve the queries where possible
- Welcoming and looking after visitors
- Organizing and maintaining diaries, and making appointments
- Draft and type correspondence including letters and memoranda
- Organizing and storing paperwork, documents and computer-based information
- Arranging travel and accommodation
- Submitting expense claims on behalf of Head - BD and managing budgets
- Structure an effective filing system for the department including press clippings and other research articles
- Following-up on execution of assignments delegated to other staff by Head - BD
- Running of certain routine errands and carrying out specific tasks as may be
- advised by the Head – BD
Business Unit Heads/Leaders
- Ensuring the proper distribution of documents received as soon as they come in
- Circulation of information among Units as advised
Business Development Unit
- Ensure transfer of Micros’ transport allowance into their Bank Accounts weekly and retiree to FinCon weekly
- Manage weekly BD allowance and retire to FinCon weekly
- Prepare and send Key Risk Indicators (KRIs) of all BD Micro locations in Lagos to Risk Management monthly
- Manning the Pension Managers mailbox
- Scheduling cars and drivers for Micro Officers in BDU and Officers in RMU
- Making stationery requests on behalf of BD and officers in Micro locations and ensuring that the items requested for are dispatched to Micros outside Lagos
- Payments: Processing of invoice payments for respective agencies and suppliers
- Raising memos and getting approvals for expenses incurred by BDU
- Receiving C of I’s of client Companies, logging them on the system and sending the hardcopies to Registration Unit daily. Also sending daily reports of C of I’s received daily to Registration Unit as well as weekly to Internal Control Unit.
- Sending Contribution Schedules to Companies on request
- Ensure availability of marketing materials i.e. forms, fliers and stickers.
- Proper filing of all correspondence received in the unit
Employees:
- Providing information and feedback to staff as required
Key Performance Measures (Highlights of current Performance Contract)
- Monitoring Press adverts in the dailies
- Ensuring that tearsheets are supplied before claims for advert placements are made.
- Accuracy in the dissemination of information
- Discretion and non-tolerance of careless handling of sensitive information
- Timely presentation of memos for approvals and submission of same for payments
- Timely Retrieval of documents when needed
- Presenting Head – BD’s claims and ensuring payment is made
- Ensuring that mails in the Pension Managers mailbox are distributed to the appropriate Units within 24 hours of receipt
- Submission of C of Is received to Registration Unit daily
- Submission of approval requests for Media Campaign to PENCOM and monitoring with Compliance unit till approval is received
Required Skills and Qualifications
Knowledge
- Bachelor's degree
- Minimum of 2 years work experience
- Knowledge of the Pension Reform Act and related guidelines
- Excellent computer skills (Word, Power Point, Excel and Outlook)
- Excellent Customer service skills using communication and follow- through skills
- Able to resolve issues with tact and diplomacy
- Must have a positive professional demeanor and approach when conducting business with internal and external customers
- Ability to accept constructive criticism and integrate suggestions in effective and creative ways is also necessary
Experience
- Customer service experience
- Good understanding of the Pension Reform Act and related guidelines
Required Competencies
Personal Competencies
- Good customer service
- Flair for Personal Development & Learning
- Sociable, good interpersonal skills
- Ethical conduct
- Strong analytical skills
- Strong interpersonal skills
- Acts with integrity
- Ability to work under pressure
- Excellent organizational skills
Application Closing Date
23rd July, 2014
Method of Application
Interested and qualified candidates should
Click here to apply online