DRYVA Logistics is an integrated logistics company, providing end to end supply chain management solutions. Our portfolio covers Third Party Logistics, E-Commerce Logistics and Warehousing.
We are recruiting to fill the position below:
Job Title: Operations Intern (Driver Hiring & Management)
Location: Ikeja, Lagos
Employment Type: Full-time
Responsibilities
- Support the team on end to end driver sourcing, recruitment and selection process for Dryva (e.g. scheduling interviews, communicating with candidates, reviewing applications),
- Ensure a steady supply pipeline, keep supply ahead of or in line with demand. Figure out the logistics of how many drivers are needed where and when.
- Support quality control and assurance; Analyze and leverage data to monitor engagement, quality and utilization metrics and ensure a great experience for our users and drivers. Support the development of processes, policies, and documentation for our customer service,
- Leverage Analytics; Utilize driver data to understand driver and user behaviour and areas for improvement in our driver communication, sign-up, referral and incentive programs.
- Manage benefits administration, including new sign ups, and reshuffling
- Test and Learn; Operate with agility, test new ideas and tweak operations and processes until we get the desired results. We need to do things quickly, and we need to do them well.
- Manage driver relationships, identify & solve problem areas for drivers.
- Ensure excellent client service via follow ups, and driver reassignment as needed
- Oversee Drivers’ performance assessment
- Handle support requests from our clients and drivers
- Support weekly meetings with project team(s) to ensure key initiatives are on track and maintain the project plan/ project documentation.
- Track operational KPIs - analyse, track, report business growth and other key metrics to identify trends, track actual progress towards forecasts, and ensure prompt and proper resolution of business issues with cross functional partners.
- Collaborate with cross-functional teams to structure business initiatives, develop work plans, support analysis, and develop and communicate final recommendations.
Qualifications
- Candidate should possess a HND / B.Sc.
- 1 - 3 years work experience.
- Must have completed the NYSC program.
- Proficiency in Excel and PPT presentations.
- Excellent data analysis skills.
- Good organizational, problem solving and communication skills.
- Good mathematical and numerical skills.
- Good command of the English language and MS Office tools.
Salary
NGN50,000 - NGN60,000 monthly.
Application Closing Date
25th June, 2021.
How to Apply
Interested and qualified candidates should send their Resume and Cover Letter to: [email protected] using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/350988/graduate-operations-intern-driver-hiring-managemen.html