The Construction arm of a major conglomerate property development and real estate management company is recruiting suitable candidates to fill the position below:
Job Title: Customer Service Officer
Location: Lagos
Employment Type: Full-time
Responsibilities
- Handling complaints and queries from customers.
- Managing the team of customer service staff
- Handle face-to-face enquiries from customers.
- Communicating courteously with customers by telephone, email, letter and face-to-face
- Investigating and solving customers’ problems, which may be complex or long-standing, that have been passed on by customer service assistants
- Converting calls to sales
- Keeping accurate records of discussions or correspondence with customers.
- Writing reports and analyzing the customer service that the organization provides
- Developing feedback or complaints procedures for customers to use
- Improving customer service procedures, policies and standards for the organization and the department
- Meeting with other managers to discuss possible improvements to customer service
- Ensure your staffs are well trained to deliver a high standard of customer service
- Learning about the organization’s products or services and keeping up to date with changes
- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Requirement
- Interested candidates should possess relevant qualifications.
Application Closing Date
25th June, 2021.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/351385/customer-service-officer-at-a-construction-real-es.html