HealthPlus Nigeria Limited and CasaBella International Limited require the services of an exceptional, highly motivated and competent person to fill the position of Customer Service Officer.
Copied from: www.hotnigerianjobs.com
Job Title: Customer Service Officer
Job Location: Lekki, Lagos
Key Responsibilities:
- Plan, develop and implement strategy for the Customer Relationship Management Function
- Play a leadership role in the development of proficient Customer Relationship Management processes and applications.
- Develop, optimize and implement business models for retention of company’s customer base
- Manage and optimize customer information on a Customer Relationship Management software
- Provide directions and advice on Customer Relationship Management activities and ensure monthly reporting
- Identify and implement processes to improve and ensure accuracy of customer data
- Managing the Customer Care Telephone Lines with regard to resolving complaints
- Ensure key customer memorable and personal events are promptly acknowledged
Role Profile:
- A graduate with minimum of 2 years cognate experience in Customer service.
- Working knowledge of Microsoft Office packages.
- Courteous with strong customer service orientation.
- Dependable with proficient attention to detail.
- Good listening and responding skills.
- Ability to work within deadlines.
- Solid problem solving skills. Copied from: www.hotnigerianjobs.com
- Reports to the Managing Director.
Application Deadline
September 2nd, 2011
How To Apply
Please note that all locations are based in Lekki - Lagos. Interested applicants should send an application letter with detailed CV and relevant copies of credentials by mail, e-mail, or take in person to:
The Human Resource Manager,
HealthPlus Limited,
No. 4, Emma Abimbola Cole Road, by Fola Osibo street,
Lekki Phase 1, Lagos.
OR send Email to:
[email protected]