Customer Service Representative at Inguest Global Partners Limited

Inguest Global Partners Limited - We lead a Business Solutions and Service Advisory Group, assisting clients in designing and deploying appropriate Organizational Growth and Innovation Solutions.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Yaba, Lagos
Employment Type: Full-time

Job Functions

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
• Maintain documentation of customer inquiries and responses for future reference.
• Direct or route customer calls to appropriate personnel for assistance.
• Handle dissatisfied customers politely and professionally.
• Track and follow up on all customer request promptly.
• Maintain broad knowledge of all company products, services, and promotions.
• Identify and implement new process plans to improve customer support service.
• Manage a large volume of customer calls in a friendly and courteous manner.
• Provide exceptional customer service.
• Greet and address customers in a friendly and respectful way.

Experience, Qualification, and Required Skills:

• OND / HND qualification from a reputable institution.
• 0 - 2 years work experience.
• Excellent communication skills (both written & oral).
• Good interpersonal skills.
• Must have a working knowledge of Microsoft Office, Excel and Word and the ability to use the internet.

Salary
N50,000 Monthly.

Application Closing Date
30th June, 2021.