Customer Service / Front Desk Officer at a Reputable Hospitality Company - Willers Solutions Limited

Willers Solutions Limited - Our client in the Hospitality Industry is recruiting to fill the following position below:

Job Title: Customer Service / Front Desk Officer

Location: Lagos

Responsibilities

• Welcomes all visitors by answering or referring inquiries, with pleasant demeanor, make guest and visitors feel comfortable and valued while on premises.
• Dealing with telephone and email enquiries, recording details of each conversation for immediate follow up
• Maintains security by following procedures, monitoring logbook, and issuing visitors badges where necessary.
• Answering question and addressing complaints
• Checklist and submission of reports to the line manager, Supervision of the office cleaners and security personnel
• Ensures compliance with company rules and regulations in the reception area
• Disbursement of Memo’s as required, Scheduling and setting up meeting, creating agendas, and taking minutes. Booking rooms and office facilities for official use.
• Keeping diaries and arranging appointments for HODs and executive management
• Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents
• Logging expenses originating from front desk department

Requirements

• Interested candidates should possess a Bachelor's Degree with at least 3 years of experience.
• Speaks well.
• Responsible.
• Good understanding of time and people managements.

Application Closing Date
31st July, 2021.