Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services. Additional information may be found at www.citigroup.com.
Citibank Nigeria Limited is recruiting to fill the vacant position of:
Job Title: Senior Country Operations Officer
Ref No: 14042771
Location: Lagos
Job Purpose:
To develop, manage and co-ordinate the operations and technology function under the direct supervision of the Divisional Operations and Technology (O&T) Head for Sub Sahara Africa Division and the CCO for Nigeria. To implement the O&T Strategy, short term plans and objectives in line with the overall business plans by the function chain and the Nigeria business. To provide leadership oversight for the O&T Function in Nigeria. To promote and be the role model for the O&T Principles. To develop Talent for Nigeria business and those who can take roles outside country.
Key Responsibilities:
- Develop and manage short-range Operations strategies and assist in developing and managing long-range operations business strategies.
- Manage and achieve Process, Systems, Customer service and related objectives in line with policies to meet the needs of the business and customers.
- Implement an effective O&T financial planning and control.
- Manage human, processing and systems resources to maximize quality and quantity of service while reducing cost.
- Manage the short and long term career and development of all O&T staff.
- Maintain effective partnership levels with all the function heads.
- Establish, maintain and enhance communications with the all the business areas to ensure the achievement of business objectives in general.
- Manage the development of key systems and related staffing plans to evolve a technologically advanced organization.
- Recommend operations process to support new business initiatives and co-ordinate the implementation with compliance and technology.
- Ensure enhancement and maintenance of internal controls to reduce/control risks and to improve standards.
- Make quality service delivery an integral part of the culture.
- Plan and manage bank premises to provide conductive work environment for staff and service environment for our customers.
Development Value:
- People management- complex organisation, direct and matrix management
- Product and process knowledge in TTS,SFS Products, FICC products
- Service management
- Corporate finance
- Outsource Management
- Regulatory Management and Client services
Business Relationships:
Internal:
- Member of Country Management Committee (MANCOM), Branch Risk & Compliance Committee (BRCC), Country Senior Personnel Policy (SHRC), Procurement Committee and Asset and Liability Committee (ALCO).
- Contacts with the Division Office in South Africa, Various contacts with EMEA O&T seniors, Internal Audit in Country.
External:
- Regular contact with the Central Bank, Auditors and contact with the tax authorities and other regulatory bodies.
- Contact with customers to discuss and resolve operations issues. Partner with Product and Coverage to provide solutions to customers.
Qualifications:
- Bachelor of Science degree (BSc Hons) or equivalent in Business or Quantitative Studies.
- Master’s degree would be an added advantage.
- Membership of relevant professional bodies e.g. ACIB
Knowledge / Experience:
- Minimum of 10 years’ experience in Operations (Domestic & International) management with at least 5 years at senior management level covering:
- Experience in Banking Operations: Treasury Operations, SFS Operations, Trade Processing, Loan Operations, Account and System Maintenance, Records Management and COB, Cash Management Operations, Control and Compliance, Experience in managing multiple Operations & Technology Products, Technology Management Skills, Project Management, Process Management, Outsource Governance Management and Customer Services.
Skills / Competencies:
Good communication skills (oral & written), People Management skills, Conflict and Priority Management, Strategic Thinking, Problem solving Competencies, & Career development amongst others
Application Closing Date
Not State
Method of Application
Interested and qualified candidates should
Click here to apply online