Call Centre Executive at Morris Royal Limited

Morris Royal Security Limited - We are a team of experienced security and law enforcement professionals with specialization in Enterprise Risk Management. We leverage on our solid organizational structure, a dedicated workforce, constantly improving technologies and techniques and strong quality assurance processes to deliver superior services.

We are recruiting to fill the position below:

Job Title: Call Centre Executive

Location: Isheri OPIC, Lagos - Ibadan Expressway - Lagos
Employment Type: Full-time

Duties and Responsibilities

• The prime responsibility is to answer the inbound calls and assist customers in their inquiries or questions.
• He or she has to provide individualized customer service of high-standard professional level to each and every customer.
• The duty is to increase the client base so try to build the interest of customers in the products and services offered by the organization.
• He or she needs to update the existing database with any modifications or changes and the present status of the customers or prospective customers.
• He or she has the responsibility is to handle the customers directly either by face to face, electronically, or telephone and responding to customer inquiries and questions promptly.
• It will be also the responsibility to provide feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
• It will be the duty to utilize the information as much as possible in business opportunities and trends.
• He or she has to check lines and categorize the problems and issues of the customers perfectly.

Skills and Specifications

• Candidates should posses an HND or B.A qualification with 1-2 years work experience.
• The person needs to have the ability to understand as well as grasp basic customer information perfectly.
• He or she should be able to handle the diverse people nicely and should have the ability to cope up with difficult customer situations professionally.
• He or she has the responsibility to sort out the issues of customers perfectly so should firstly analyze the customer problem properly and provide logical solutions.
• He or she should be able to make effective use of resources and utilize them as much as possible.
• The person needs to have excellent communication, customer service, interpersonal, and typing skills to do the job perfectly.

Application Closing Date
23rd July, 2021.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.