Front Desk Supervisor at Dreams by Dv8

Dreams by Dv8 is a luxury Hotel, Bar, and Restaurant chain in the heart of Surulere, a new way to experience the city. a place for the curious and courageous to dig deeper, finding inspiration in every unscripted adventure with no guidebooks required.

We are recruiting to fill the position below:

Job Title: Front Desk Supervisor

Location: Surulere, Lagos
Employment Type: Full-time

Job Brief

• We are looking for a pleasant Front Desk Supervisor to undertake all receptionist and clerical duties at the desk of our main entrance.
• You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
• The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined.
• You should be able to deal with complaints and give accurate information.
• A customer-oriented approach is essential.
• The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper, etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages, etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels, etc.
• Check, sort, and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules, etc.).

Requirements

• High School Diploma; additional qualifications will be a plus
• 3 - 5 years relevant work experience.
• Proven experience as front desk representative, agent, or relevant position
• Sophisticated physical appearance
• Familiarity with office machines (e.g. fax, printer, etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation.

Application Closing Date
6th August, 2021.