Call Center Agent at Greenlife Oasis

GreenLife Oasis is a full-service Business Development Consulting that specialize in employees empowerment, recruitment/human resources, agro services and entrepreneurship training and development and we achieve these through our highly experienced professionals. We provide leading-edge management strategy and HR infrastructure support. We relief you of managing your employees through human resource or staff outsourcing, grooming them to be productive and align them with the culture of the organization to achieve the set goals and objectives. We help to match talents with openings, train and manage them using technology and competent hands. At GreenLife Oasis, we meet clients business needs with high level of Professionalism, Integrity and Commitment.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Maryland, Lagos
Employment Type: Full-time

Responsibilities

• Answer incoming calls and respond to customer’s emails
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned.

Requirements

• Minimum of OND qualification
• Proficient in relevant computer applications
• 1 - 3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately.

Salary
N80,000 - N120,000 Monthly.

Application Closing Date
30th September, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.