IT Help Desk Support at a Commercial Bank - Tribest Corporate Support Limited

Posted on Mon 26th Jul, 2021 - --- (0 comments)

Tribest Corporate Support Limited - Our client, a commercial bank, is recruiting to fill the position below:

Job Title: IT Help Desk Support

Location: Lagos Island, Lagos
Employment Type: Full-time
Role: Help Desk Support
Industry: Financial Institution

Job Description

  • The ideal candidate will be responsible for providing technical assistance and support, related to computer systems, hardware, and software, networking solutions.

Responsibilities and Tasks

  • The ideal candidate will be responsible for answering queries and addressing system and user issues in a timely and professional manner.
  • Help desk support can plan for upgrades, updates, and maintenance tasks.
  • The Help desk support will work with the IT team, and will often interact with system and computer users across the company
  • The help desk team will train users on basic system and computer functions.
  • Understanding and proactively maintaining daily system performance, having the ability to troubleshoot customer problems.
  • An innate follow-up and follow-through skills are all essential aspects of the help desk support’s day-to-day role.
  • Act as the first point of contact when a user is facing hardware, software, or system issues.
  • Monitor and respond quickly to incoming requests relate to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
  • Maintain user PCs, including upgrades and configuration as needed.
  • Assist with onboarding of new users.
  • Keep inventory of all equipment, software, and license users.
  • Install, configure, and upgrade PC software.

Requirements and Qualifications

  • Applicant must possess a BSc / HND in Computer Science or related course with;
  • Must be below 27 years old
  • 1 - 2 Years of experience as an IT support, Customer service Help Desk.
  • He/She must have completed NYSC service
  • Have IT, Tech related skills and knowledge.
  • Strong communication skills
  • Strong Microsoft package skills (Excel, Presentation etc)
  • Knowledge of IT networking

Competences and Skills:

  • Ability to find or create solutions to unexpected problems.
  • Must have a tolerant and patient disposition, with strong communication skills to put frustrated users at ease
  • Ability to work with multiple teams and departments, and need to be able to communicate and take ownership to ensure tasks are completed appropriately and on time.
  • General awareness of computer systems, PC repair, and network management
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
  • Ability deploy, configure, and support operating systems on desktop and mobile
  • Understanding and appreciation for information security within systems and user devices.
  • Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.

N75,000 - N80,000 monthly.

Other Benefits:

  • Pension
  • HMO,
  • Leave, etc.

Application Closing Date
31st October, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online