Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
We are recruiting for the position of:
Job Title: Country Head, Integrated Distribution
Job ID: 443729
Job Function: Retail Clients
Location:Lagos, Nigeria - SCB
Job Description
The role is responsible for overall distribution management agenda of all countries in the Cluster. Distribution channels include branches, ATMs, Contact Centres, ATMs, Internet & Mobile banking and other new channels. The job covers strategy implementation, deployment of standard distribution model/ methods that covers sales (Relationship Managers and Sales Officers (New Business acquisition), service, processes, controls and people, sharing of best practice across the network.
Key Roles & Responsibilities
- 1. Drive effective in - country implementation of global standards and models in distribution management in all channels
- Organization model , roles and responsibilities in countries
- Performance measurement metrics /scorecards and reward/incentives
- Branch distribution strategic planning approach/ process
- Outsell - sales training, coaching, planning and governance
- Outserve- voice of customers, complaint mgt, process improvement, retention management, measurements , people and culture
- Control framework , compliance
- Fitness for growth
- Review and monitor project investments, provide guidance to countries on new investment initiatives
- Build Country capability via formal conferences/workshops/ phone conferences
- Regular reviews of country Distribution performance
Qualifications & Skills
Knowledge and skills required:
- University degree, preferably in business / finance discipline
- Consumer banking in depth knowledge
- A blend of strong strategic sense plus demonstrated ability to translate methods, plans into quality execution
- Strong understanding of distribution, channel development trends, large scale branch and contact centre management perspectives
- Superb leadership flair and statue in providing advice and guidance to countries
- Superb multicultural capability as the job requires advice/ training/ influencing of people from diverse cultural backgrounds
- Demonstrated track record in working with different functional groups to drive towards a common goal
- Willingness to travel around 50 % of time
Experience:
- At least 12 years relevant experience with at least 4 years at senior management level in an international bank or large financial services group.
Behaviours:
- Strong work orientation, taking ownership to deliver on time every time.
- Embraces the Matrix
- Assertive, tenacious and willing to challenge when required
- Proactive, takes the initiative and effectively deals with resistance
- Trusted, credible partner
- “Role models” the values and demonstrates a strong moral compass in all decision making
- Highly driven and inquisitive setting stretching goals for self and continually pushing for results
- Ability to sell ideas, flexing approach for different audiences
- Strong team orientation, working effectively in virtual International teams
- Enjoys challenges and strives to Continuously Improve the Way we Work
Application Closing Date
Not Stated
How to Apply
Interested candidates should
Click here to apply online