U-Connect Limited is recruiting to fill the position below:
Job Title: KYC Officer
Location: Abia
Job Grade/Level: Contract Staff
Department: Account Origination and Servicing
Unit: Customer Mandate
Main purpose of the job
- To accurately ensure all necessary documentations are in place for all types of accounts as directed and captured in the banks KYC operational Manual.
Key Responsibilities
- To ensure detailed checks on all packages received to ensure KYC compliance
- To accurately capture packages received on excel so as to deduce outstanding AOP’s yet to be submitted by the branches.
- Ensure that all AOP meet the expected compliance, policies and statutory regulations and Non-compliance are actioned immediately to branches.
- Ensure all packages received at the KYC centre are accounted for and daily report of total accounts received are duly confirmed.
- Ensure that workflow within the unit is of consistently high standard.
- To comply with business requests and prompt reports to ensure business targets and timelines are met.
- Ensure all received packages are processed within 24hrs of receipt.
- Proactively identify trends that may affect the quality of data reporting and checking and ensure corrective action is applied appropriately and timeously.
- Timely escalation to the team leader on issues requiring such.
- Ensure target is maintained on a daily basis by pre-planning activities.
- Ensure zero error rate
- Ensure that packages are properly tagged with correct CIF Id’s
- Ensure that tagged files are arranged serially and put on the rack as per agreed tinelines
- Ensure retrival of file /document request are met within agreeded time luinesd
- Pro-actively monitor work flows and work queues to ensure that the same day processing is achieved.
- Ensure any system issues are immediately escalated through the appropriate channels.
- Ensure the commitment targets as would be advise from time to time and done so within the turnaround times agreed to.
- Ensure service levels agreed to are met or are above standard.
- Ensure appropriate cost control.
- Timeously identify risks and opportunities.
- Assist where required, with escalated queries that may relate to the AOP’s received and processed.
- Work smart with room for little or no errors
- Maintain confidentiality and integrity of customer
Key performance measures:
- Meet and exceed capture targets and SLAs
- Attention to details on documentation checks
- Teamwork
- Productivity and efficiency
- Improve Business Operations' Customer Satisfaction Levels
- Improve External Customer Experience via targeted process improvements
Important relationships:
- Internal and external customers; Branches, other departments within IPC and Fraud Risk Department.
- Will be required to interact with other areas such as IT, Compliance, Internal Audit, Operations, Fraud
- Problem solving, planning and decision making
- Required to follow laid down policies and procedures at all times. Work within well defined procedures, controls and systems, ensuring that these are complied with when undertaking daily activities.
- Sound recall of procedures and previous experience is required
- Refer problems falling outside parameters to the team leader for resolution within agreed timeframes.
- outside usual parameters are to be referred to the immediate supervisor
- Make recommendations with regard to streamlining or changing processes, thereby striving to improve customer service and turnaround times
- Ability to quickly identify “bottlenecks” in processes/internal regulations and understanding the impact of these on customer service
- Escalate technical problems to correct areas following the proper escalation procedures
- Most common issues dealt with involve assessment of financial transactions to identify whether all the necessary conditions have been met.
- Able to take the initiative within limits of authority.
- Know when to exercise discretion and when to make ‘on the spot’ problem analysis when a client is experiencing a problem.
- Work with empathy without compromising standard.
Knowledge, Experience and Personal Competencies
- Sound Knowledge of the banks/CBN KYC standard
- Computer literate (ms office)
- Knowledge of bank's policies as it relates to function
- Knowledge on Fraud and Compliance requirements
Experience:
- N/A - Your school leaving graduates.
Personal Competencies:
- Ability to convey factual information clearly and accurately
- Methodical, accurate and pays attention to detail
- Computer literacy.
- Self motivated
- Customer service orientated
- Good verbal and written communication skills
- Ability to remain calm and handle pressure
- Problem solving and analysis
- Results driven
- Planning
- Team player
- Resilient
- Flexible
- Integrity and honesty
- Service orientated
- Proactive
Application Closing Date
Not Stated.
How to Apply
Interested and qualified applicants should forward their CV's to:
[email protected] using
KYC OFFICER as the subject of the Email.