Bradfield Consulting is a professional service firm created to provide human resource solutions for organizations of any size. Our goal is to help our esteemed clients eliminate issues bordering on having incompatible or inexpert employees. Our partnership begins from attracting the right employees, settling them well at work and ensuring that they are equipped to deliver on your goals.
Bradfield Consulting is recruiting to fill the position of:
Job Title: Front Desk Supervisor
Location: Lagos
Reports to: Hotel Manager
Job Level: Officer
Job Summary
- Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk.
- Provide excellent customer service and assist in situations to ensure customer satisfaction.
- Ensure department adherence to company policies, procedures and standards to ensure that guests expectations are exceeded.
Key Tasks and Responsibilities
- Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
- Maintain a professional and high quality service oriented environment at all times.
- Ensure smooth check-in and check-out of all guests, through properly handling guest accounts.
- Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
- Committing to guest satisfaction through consistent follow up on all guest satisfaction issues.
- Coordinate hotel emergency procedures within the scope of defined plans.
- Prepare reports; handle special projects and assignments as required.
- Promote a safe and healthy working environment by ensuring department standards are adhered to.
- Maintain all essential front desk equipment and supplies.
- Supervise procedural aspects of the hotel’s front office.
- Ensure that all safety and security policies and procedures are followed.
- Manage and resolve all guest complaints and compliments in a professional and courteous manner.
- Assist in providing staff with ongoing coaching, training and development.
Competency and Technical Skill Requirements:
The prospect must demonstrate:
- Excellent interpersonal skills with a positive attitude and be guest focused.
- Time oriented
- Attentive to details and have excellent organizational skills.
- Self motivated and have initiative - work with little supervision.
- Work flexible shifts - days, evenings, weekend and holidays.
- Organizational skills
- Process and result oriented, self-starter
- Feedback & reporting skills
- Problem solving Skills
- Computer literate
Job Specification
Education:
- Must have 2 years of experience in a hotel as Front Desk personnel.
Personal Qualities:
- Good leadership skills
- Interpersonal abilities
- Positive attitude and energy
- Ability to work with little or no supervision
- Positive, resilient and measured-risk taker
- Effective written and oral communication
- Willingness to learn
- Meticulous and attentive to details.
- Commitment to achieving excellence.
Application Closing Date
7thAugust, 2014.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected]