The Workplace Centre Limited - We are a World Class Skills Development and HR / ICT Consulting Services organization that adds significant value to our clients and society.
We are recruiting to fill the position below:
Job Title: Hausa Speaking Call Center Agent
Location: Lagos
Slot: 15 Openings
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements
- Previous experience in a customer support role at least 1 year
- MUST be able to communicate well is Hausa Language
- O'Level, OND, HND or B.Sc is mandatory
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Application Closing Date
19th August, 2021.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Role as the subject of the e-mail.
https://www.hotnigerianjobs.com/hotjobs/362021/hausa-speaking-call-center-agent-at-the-workplace.html