LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.
We are recruiting to fill the position below:
Job Title: Business Development Manager
Location: Lagos
Employment Type: Full-time
Department: Sales
Reports To: Chief Operating Officer
Directly Supervises: Marketers
Main Objective of the Job
- To develop strategies and implement solutions for MFI, thereby generating new businesses and increasing the overall organization’s market share.
- This job holder is responsible to provide outstanding customer service to MFI clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals
- The job holder will direct, administer, and coordinate all marketing activities in accordance with policies, goals, and objectives established by the Management of MFI.
Principal Responsibilities and Accountabilities / Key Performance Areas / Duties
Development of business solutions:
- Brainstorms with the Marketing team to create new business strategies
- Identifies sales and services that would appeal to old and new clients
- Finds and follows new sales leads
- Develops ways to improve the customer experience and build brand loyalty
- Researches the MFI market and industry trends
- Develops customer satisfaction goals and coordinate with the team to meet them on a steady basis
- Assesses Microfinance services statistics and prepares detailed reports on findings
- Stays informed on the latest industry techniques and methods
- Stay informed and provide reports on the microfinance marketplace in Nigeria, including changes to the regulatory environment
- Prepares annual budget for the department and tracks expenses relating to the budget.
Generation of New Sales Leads:
- Generates sales leads, building sustainable relationships with clients
- Arranges business meetings and one-on-one conversations with prospective clients
- Reports back to the management on sales lead results
- Prepares sales contracts; following company rules and guidelines
- Communicate to the team about innovations, and how they can be used to leverage marketing efforts.
Client Management:
- Negotiates loan facilities with clients
- Builds trust and long-term relationships with clients/customers
- Develops ways to improve the customer experience and build brand loyalty
- Responds to customer service issues in a timely manner
- Creates effective customer service procedures, policies, and standards
- Achieves client’s expectations and satisfaction
- Manages clients’ accounts and database
- Handles customers/clients issues and complaints
- Develops customer satisfaction goals and coordinates with the team to meet them on a steady basis
- Implements effective customer loyalty programs
- Delivers a comprehensive service to inquiring customers
- Delegates certain customer enquiries to specific teams
Management of Business Development and Marketing Team:
- Supervises day-to-day operations in the marketers
- Motivates team members to exceed expected goals
- Hires and trains new customer service executives
- Manages the approved budget of the sales department
Documentation of Sales and Clients Records:
- Manages records of sales, revenue, and other important data
- Maintains accurate records and documents all customer service activities and discussions
- Keeps a record of customer interaction and details of actions taken
Key Performance Indicators (KPI)
- 100 New Customers Quarterly
- Engaged Qualified Leads in Sales(20 Qualified Leads Quarterly)
- 90% of old customers retained every new quarter
- Net Promoter Score(30% New Clients by Recommendations)
- 20% Cost of Sales Follow Up
- 20% Time Spent on Sales Follow Up
- 95% Accuracy of sales report
- 50% Gross Profit Margin from Sales
- 80% Growth in the Company Revenue
- Average receipt Resolution Time
- Business Knowledge Assessment
- 50% Staff Turnover.
Contact Arising from the Job:
- Banks/Financial Institutions, Statutory/Regulatory bodies, LEAD ESC Clients ‘Finance Representatives’, Vendors.
Job Requirements
Education:
- Bachelor’s Degree in Business Administration or related fields.
Experience:
- A minimum of 5 years proven experience as a Business Dev./Customer Service Manager in the banking industry
- Proficiency in Microsoft Office and customer service software
Knowledge Skills & Competencies:
- Excellent verbal and written communication skills
- Self-motivated and self-directed
- Goal-oriented, organized team player
- Ability to mentor and lead team and staff
- Eager to expand the company with new sales, clients, and territories
- proven sales results
- Computer literacy
- Good understanding of management practices and techniques
- Excellent leadership and interpersonal skills.