Stresert Services Limited - Our client is a leader in the insurance sector; due to expansion and growth, they require the service of a Customer Service Personnel in the Abeokuta branch to maintain good customer relationship, enlighten customers on company's products and service.
Job Title: Customer Service Officer
Reports to: Unit Head
Department: Customer Service
Location: Abeokuta, Ogun
Functions & Responsibilities
- Attending to customers' enquiries and complaints.
- Distribution of policy statements of account to policyholders
- Updating customers' information on the system.
- Reconciliation of policy accounts.
- Issuance of tax rebate certificates on demand.
- Providing letters on request to customers about enquiries on their policies.
- Keeping a daily log of customer activities
- Periodic preparation and submission of reports on activities to Group Head Customer Services Group
- Providing information to prospective clients about various products.
Key Performance Indicators:
- Improved Retail Business Income
- Increase in Number of Policies per customer
Required Knowledge Skill /Abilities:
- Good Knowledge of Insurance and the regulatory frameworks.
- Excellent communication skills
- Must be proactive, flexible and result oriented.
- Comfortable in a rapidly changing environment
- Computer Literate.
Generic Skills:
- Selling
- Negotiation / Problem-solving
- Relationship Management
- Assertive /Influencing
- Professional Requirements Qualification:
- First degree in Insurance, Actuarial Science or any Social Sciences or Humanities discipline.
Experience
- Minimum of 1-2 years' Experience
- Prior Experience in a similar role is an added advantage.
Salary & Application
- N44, 000 other benefit include Hmo & Pension.
Application Closing Date
11th August, 2014.
How to Apply
Interested and qualified candidates who reside in Abeokuta should please forward their passport pictures and CVs to:
[email protected] using 'Customer Service - A' as subject of mail.
Note: Only experienced and qualified customer service candidates who reside in Abeokuta will be considered.