EZ37 Solutions is a world-class consultancy, providing premium, proven and bespoke solutions including Human Resources Solutions, Coaching, Training & Development, Capital Solutions, Business Planning & Advisory and Government Solutions.
EZ37 Solutions Limited was registered as a limited liability firm with the number RC 833803 on the 23rd of July, 2009. We provide a wide variety of human resource solutions and management consultancy services.
Responsibilities
Store Supervision/Operational Excellence:
- Tour the sales floor regularly, talking to colleagues and engaging customers on suggestive buying strategies.
- Manage and motivate the team to increase sales and efficiency and ensure outlet operational excellence.
- Maximize profitability and minimize overhead cost
- Implement in-store promotional plans and events
- Ensure standards for quality, customer service and health and safety are met.
- Manage stock levels and make key decisions about stock control.
Customer Service Management:
- Respond promptly to customer complaints and comments.
- Identify and resolve urgent issues
- Create a welcoming ambiance for customers that enhance a remarkable shopping experience.
- Promote and monitor customer engagement in every category in the store.
Human Resource:
- Conduct annual appraisals and quarterly performance reviews for all direct reports in conjunction with the human resource team.
- Reward and discipline employees for outstanding and substandard performance respectively
- Escalate underperforming team members to the HR team without delay.
- Conduct training need analysis and organize training programs for all reporting line.
- Conduct and oversee PEP talk for all staff before resumption, creating a platform for team meeting to discuss pressing issues and how to deploy immediate intervention.
Market Awareness Intelligence:
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doing.
- Initiate changes to improve the business, such as revising opening hours to ensure the store can compete effectively in the local market.
Requirements
- Interested candidates should possess a Bachelor's Degree
- At least 5 years of work experience.