Office Personnel / Consultant at the United States Pharmacopeia Convention (USP)

The U.S. Pharmacopeial Convention (USP) is a scientific nonprofit organization that sets standards for the identity, strength, quality, and purity of medicines, food ingredients, and dietary supplements manufactured, distributed and consumed worldwide. USP’s drug standards are enforceable in the United States by the Food and Drug Administration, and these standards are used in more than 140 countries.

At USP everything we do is in service of our mission to help protect and improve the health of people around the world. From the standards we create to the partnerships we foster, we continually work to build and reinforce a foundation that draws us closer to a world where everyone can be confident of quality in health and healthcare.

We are recruiting to fill the position of:

Job Title: Office Personnel / Consultant

Location: Abuja

Background

• USP secured an office space in Abuja with the intention to transition the PQM+ office from Lagos to Abuja. The new leased office would require a Front Desk Representative to undertake all receptionist and clerical duties at the main entrance.
• The Front Office Representative would be the face of USP PQM+ and will be responsible for the first impression we make.

Job Role

• The front office representative will be responsible for greeting and welcoming guests as they approach the front desk.
• He/She would be customer/guest-oriented with a friendly mien, dealing with complaints and give accurate information about USP PQM+, answer all incoming calls and redirect them, and take messages.
• Prevent indiscriminate access into the office space.

Key Responsibilities / Activities / Tasks

• Greet and welcome guest to the USP PQM+ office.
• Be the face of USP PQM+ and be responsible for the first impression
• Answer all incoming calls and redirect them.
• Support logistics operation by placing calls to various vendors (Hotels, Agencies, Travel Arrangements, Schedules etc)
• Prepare out-going mails and receive incoming mails (packages, letters, etc)
• Check, Sort, and forward mails
• Monitor office supplies and request for replenishment
• Answer questions and address complaints (if any)
• Take up other duties as assigned.

Deliverables:

• Weekly and monthly reports of visitors to the office
• Weekly and monthly reports of complaints received and follow up actions
• Other deliverables as requested.

Restrictions or Key Requirements

• Must be resident in Abuja (FCT)
• Should be able to speak the local dialect fluently.

Application Closing Date
26th August, 2021.