Dragnet Solutions Limited - A leading telecommunication company currently seeks to fill the position of an Operations Manager.
Job Title: Operations Manager
Location: Lagos
The Role:
- To ensure smooth operation of various processes that contribute to the production of the organisation’s services.
- Develop effective operational systems, processes and polices in support of the organization’s vision;
- Develop detailed plans in support of approved strategies, organizing required resources, monitoring and periodically reporting progress of plans;
- Continuously strive to improve processes, procedures to heighten productivity, timeliness and quality;
- Direct and provide a strategic framework for product managers to develop and manage new 3rd party relationships, contracts, data services/features, content and application portals and messaging products;
- Perform market research and analysis, design product, content and channels;
- Develop and sustain parameters for service tracking and communication to clients (e.g. outgoing technical reports, SDD, logs performance analysis)
- Assist in the development of proposals for new services and platforms to clients;
- Propose optimization of existing and new services;
- Provide performance data to support management decision-making;
- Evaluation and acceptance of new hardware and service deployed on VAS platforms;
- Drive product and service delivery across the organisation by agreeing and setting goals;
- Support effective management reporting, information dissemination, business process and organizational planning;
- Ensure full integration of quality management processes and their effective deployment on a day-to-day basis;
- Supervise service and subscriber migrations on VAS platforms;
- Organize documentation and handover of any new services to Business Development;
- Act as a liaison between networks and all departments;
- Ensure VAS services are implemented within allocated budgets;
- Keep up to date on VAS services and capabilities across all networks;
- Keep abreast with technological advancement within the VAS industry;
- Identify training and development needs of team members and manage skills enhancement programmes for the team to ensure targets are met;
- Manage team boundaries and allocate resources between teams for an effective work load balance;
- Set clear objectives and guide team members to achieve targets and performance standards;
- Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded;
- Structure and negotiate supplier partnership agreements;
- Manage Vendors, negotiate and monitor SLAs;
- Meet with the Business Development and Customer Service teams on a regular basis to identify the list of new client requirements, assess operational performance and review any identified opportunities and challenges;
- Carryout Monthly/quarterly reviews with clients;
- Perform other assigned duties as delegated from time to time.
Experience
Minimum of 5 years’ experience in VAS industry.
Education
- Minimum of a Second Class Upper Bachelor’s Degree or its equivalent.
- Experience and certification in Project Management (PMI, Prince2 or APM) would be an advantage
- MBA Preferred
Requirements
- Experience in managing crisis
- Strong background and work experience in Telecommunications and Consultancy
- A commitment to high professional ethical standards working in a diverse workplace;
- Excellent communication skills both verbal and written
- Knowledge of business and management principles and practices
- Experience in organizational effectiveness and operations management implementing best practices;
- Knowledge of project management principles and practices
- Good leadership with vision in managing a diverse group of staff and major project initiatives across the organization.
- Experience in deploying and optimizing VAS systems for multiple vendors, and interaction with Marketing, and IT departments
- Experience in Operation and Maintenance of all VAS platforms and charging systems including the deployment of new services;
- Has a passion for efficiency through continuous improvement. Thrives on managing competing priorities
Application Closing Date:
21st August 2014
How to Apply
Interested candidates should
Click here to apply